FREQUENTLY ASKED QUESTIONS
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WHAT ARE EDIBLE IMAGES?
Edible images are sheets of icing with a slight sugary flavor very safe to consume. Upload your image/ photo and have them printed onto the icing sheet using premium quality food grade edible inks.
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WHAT INGREDIENTS ARE IN THE ICING SHEET?
Tapioca Starch, Corn Syrup, Corn Syrup Solids, Cellulose, Water, Sugar, Canola Oil, Polysorbate 80, Arabic Gum, Citric Acid, Sorbitol, Glycerine, Titanium Dioxide, Vanilla.
They are Kosher and vegan as well as gluten and dairy free. The edible inks are also gluten free.
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WHAT KIND OF INK DO YOU USE?
Edible Inks is made of water, ethanol, humectant, glycerin, artificial coloring. May contain one or more of the following: FD&C red 40FD&D blue 1, FD&C red 3, FD&C yellow 5, emulsifier, Polysorbate 80. Preservative: methylparaben (0.1%)
Our edible inks are from Italy being quality inks they produce vivid colors that replicate very close to the original images colors.
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SHOULD I KEEP MY EDIBLE IMAGE REFRIGERATED?
No, DO NOT refrigerate. Keep the edible image flat inside the plastic bag at room temperature and out of any direct light.
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HOW LONG CAN I STORE MY EDIBLE IMAGE?
Shelf life of the frosting sheet is between 6 and 12 months in an air lock bag.
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WHAT SORT OF ICING WORKS BEST?
You can use edible images on Buttercream, Fondant, Italian Meringue Frosting or sugar icing for cookies but they don’t work on wet frostings such as Whipped Cream, Ice Cream or Gelatine unless you are eating it immediately.
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WHEN SHOULD I APPLY MY EDIBLE IMAGE TO MY CAKE?
When possible wait until the day of your event to apply the topper to your cake. Depending on how wet your frosting is it can be placed on 2-4 hours before the event. The sugar sheet will melt if it is in contact with water.
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WHY MY EDIBLE IMAGE DOES NOT COME OFF THE BACKING SHEET?
If your sheet does not peel off the backing it's because it's too damp. Keep it dry. Avoid humidity.
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HOW DO I TRIM THE IMAGE?
It can be cut with scissors or trimming with either a sharp knife or a blade.
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HOW ARE THE EDIBLE IMAGES SHIPPED?
Once your order is made online your photo/image is printed on a sugar sheet, packaged in a plastic bag and put into a self-seal mailer that will not bend or crush. That will keep the topper safe and dry and away from sunlight to ensure it arrives safely to your place.
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WHEN WILL YOU DISPATCH MY EDIBLE IMAGE?
We will always try to post orders within 24 hours (depending on payment). We will ship your image as soon as possible. We do not work on Saturdays, Sundays and public holidays.
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HOW DO I UPLOAD MY PHOTOS/IMAGES TO PRINT ON THE FROSTING SHEET?
Click on the Choose File bottom.
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HOW BIG DO MY PHOTOS/IMAGES NEED TO BE?
Your uploaded images and photos need to be 300dpi in resolution or at least 500kb in size. A basic rule is, if your image is still clear at 100% of your computer screen size it should be good .
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WHAT FILE TYPES CAN YOU ACCEPT?
jpg, gif, png, pdf. If you are unsure you can always just email your image through in whatever format you have and we will inform you if it is going to work.
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WILL THE COLORS PRINT EXACTLY THE SAME?
We will try our best to match colors but this cannot be guaranteed 100%. Thanks for your understanding!
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WILL YOU SEND ME A PROOF BEFORE PRINTING?
No, but we will never print and mail your image without being sure you are receiving what you expect.
CAN I CANCEL MY ORDER? Yes, you can cancel your order within 24 hours of placed and it will be shipped ASAP after that. Sometimes Canada Post can be experiencing some delated so order well in advance of your event.
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IF YOU HAVE ANY FURTHER QUESTIONS:
Please email us at printedandedible@gmail.com